Orders are processed once your payment is confirmed. Orders are generally packed and handed to the courier within 1–2 business days. Orders placed on Sundays or national holidays are processed on the next business day.
Shipping costs are calculated automatically at checkout based on the destination address and parcel weight. Estimated arrival time depends on the courier service you choose and may vary for each region in Indonesia.
Once your order is shipped, we will send the tracking number by email and it can also be found on the My Account page. You can use the tracking number to track your parcel on the courier’s website.
Returns or exchanges can be requested no later than 7 days after the item is received if the product is defective, does not match your order, or the size does not fit. The product must be unworn, unwashed, and still have its original tags and packaging.
Products purchased during a promotion or sale cannot be exchanged unless they have a manufacturing defect. Shipping costs for size exchanges are borne by the buyer, while for defective or incorrectly shipped products they are borne by Paulette Kids.
Please contact us through the Contact page or the store’s WhatsApp with your order number and a photo or video taken when the parcel was opened. Our team will review your request and let you know the next steps.
Here are answers to our most frequently asked questions. If you still have questions, please contact us through the Contact page.
Contact us through the Contact page or the store’s WhatsApp with your order number and a photo or video taken when the parcel was opened. Once your request is approved, we will provide the address and instructions for sending the item back.
Return or exchange requests can be made no later than 7 days after the item is received.
Yes, as long as stock is available and the product is unworn, unwashed, and still has its tags attached. Shipping costs for size or color exchanges are borne by the buyer.
Orders are generally handed to the courier within 1–2 business days after payment is confirmed. Transit time depends on the courier service and your destination address.
Payments are processed securely through Xendit. All available payment methods are shown on the checkout page.
As a member, you earn points on every purchase. The points you collect can be redeemed for rewards. More information is available on the Membership page.
